I made an appointment to get my car safety inspected today. I didn't used to need an appointment for this sort of thing. I just drove up to the dealership and was in and out in a few minutes. A lot has changed. I used to have the same service adviser for five or six years at a time. Everyone knew me and was familiar with my car. Now staff turnover is much higher and there seems to be an entirely new crew every time I visit the dealership. The dealership seems to have replaced people with technology. Any time I contact these guys, I immediately start receiving a barrage of text messages, e-mails, and reminders on my Apple calendar. As soon as I finish with my appointment tomorrow, I will get multiple requests to take a survey. Employees seem desperate to get good marks on these surveys. Some have specifically asked me to give them high satisfaction scores because their salary or bonus depends on it. Oddly, there is never a question on these surveys that allows me to tell the dealership how much I hate surveys.Changes like these are happening in every industry. It would be so much nicer if companies would just forget the technology and hire more people. Back in the day when there were lots of employees, the phones were answered on the first ring. You didn't need online surveys to tell you what was going on. Companies knew their customers. There used to be so many companies where someone knew me personally. They didn't need a survey to know what I liked or needed. It didn't matter whether it was a car dealer, a clothing store, or a camera shop, the sales people who waited on me looked at their jobs as a career. I often dealt with the same people for decades. It's hard to even explain how different things used to be to younger people. They don't believe me when I tell them that life was better with less technology. I guess you had to be there.
We got another early start this morning. There were still stars in the sky when we left the house, but I've learned not to look up too often while I'm walking Dawn. She has not learned to heal and is constantly crisscrossing from my left side to my right. She also speeds up and slows down rather abruptly. If I'm not watching her carefully, it's easy to trip over her. I also need to make sure that she stays well out of the way of bicycles and other dogs we encounter while walking. Maybe she'll learn to heal one of these days, but until then I can't be daydreaming and looking up at the stars.
I still have a hard time dealing with how much the temperature changes on an average August day. Sometimes there is a forty degree difference between the pre-dawn hours when we take our walks and late afternoons when things are hottest. Mornings are pleasant. Afternoons are torture. I still do both walks because there isn't much else to do, but I definitely prefer pre-dawn mornings.
I got some embroidered mission patches from the Mars 2020 and DM-2 missions in the mail today. I always made sure to get a mission patch for every launch that I attended. It was nice to have something tangible to remember. Now I've started collecting these patches from launches I haven't been to at all. Yikes. This is getting dangerously close to being a collector again. I guess it's a harmless activity. The patches are small and don't take up much space.
I hope they don't keep me waiting around at the dealership forever tomorrow. A safety inspection shouldn't take any longer than fifteen minutes. Maybe I'll tell them that if they can get me in and out in a hurry, I'll take their silly survey.
Hannah is today's Dalmatian of the Day |
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