Day 1584

I feel like I'm locked in my own personal Ground Hog Day. I've been trying to resolve a website problem for almost two weeks now. I call technical support every morning and talk a cheerful person who seems to understand my problem. He, or she, always says the problem seems easy enough to resolve, but that it will need to be escalated to the next level of support, because they don't have access to the information I need. The next day I get an e-mail saying that my problem has been solved and my ticket has been closed. I then go to the website in question and discover that nothing has changed at all. The problem has definitely not been resolved. I then call tech support again and explain the situation to another friendly person. They apologize for the mix up, telling me that they have reopened my service ticket and that the problem will be resolved properly this time. The next day I get another e-mail saying that my problem has been solved and my ticket has been closed again. Once again, nothing has changed. This has been going on for weeks.

I'm trying to solve a different type of problem with another client and have contacted a developer who supposedly knows all the answers. Today, he sent me detailed instruction, telling me exactly what to do to make the changes my client requested. So far, so good. At the very bottom of the letter was a final paragraph telling me not to do anything to the website during business hours and to be sure to back everything up before I attempt to make any changes. The developer concludes by telling me that if I follow his instructions exactly, I still might crash the entire site. WTF? I was hoping that thy guy would give me an answer, not a roulette wheel.

I went to my hepatologist for another blood test this afternoon. From now on out, these periodic tests are somewhat of a formality. By all indications, the treatment has already worked. These guys are just playing it safe. I will continue to get bi-weekly blood tests until June, and then probably once a year thereafter. One thing I have learned during Dash's cancer treatment and my own Hepatitis-C treatment is that doctors tend to take the amount of medication necessary to resolve a serious problem and then double it, just to make sure. This is especially true with cancer, since there is no definitive way to prove that the cancer will never return.

Maybe I'll have time to get the lawn mower battery replaced tomorrow. I can't put this off too much longer, since the grass is still growing. Dash has another radiation treatment in the morning and I have an appointment with an egg at my favorite restaurant. I hope I can get some of these ongoing website problems resolved soon. It's way too late in the year for Ground Hog Day.

Bella is today's Dalmatian of the Day

Watch of the Day