Showing posts with label U-verse outage. Show all posts
Showing posts with label U-verse outage. Show all posts

Friday, August 16, 2019

Day 3522

I see a lot of families at the new neighborhood restaurant. I'm amazed that even little babies seem to know how to use iPhones and tablets. It appears that they become familiar with these devices even before they can talk. When a kid starts to act up in public, Mom just pulls a phone out of her purse and the kid become mesmerized. It's going to be a different world when these children grow up. I forget the first thing I learned when I was small, but it certainly wasn't to swipe right.

I made a point to get an early start this morning because I wanted to mow the grass before the heat became unbearable. I was back from the restaurant before 9 AM, but there was no avoiding the heat today. This was going to be another triple digit day. By the time I finished the front yard, I was drenched in sweat. I had thought that the dead patch caused by the June brush pile was filling in nicely, but on closer examination, the new green areas were just weeds. Oh, well. The weeds are nicely trimmed now.

I'm impressed at how much more water the new dehumidifier is collecting. The bucket was almost full when I woke up this morning. I have to empty the bucket several time a day now. It makes me wonder what it is that makes performance gradually deteriorate on these things. Probably the condenser coils that aren't readily accessible get really dirty. It could be something else though. I doubt that it's worth the trouble to find out. You can buy a new dehumidifier for less than it would cost to repair one.

I rested for a while and changed my clothes after I finished mowing the grass and then I got started on my first walk of the day. The long walks are starting to become boring, but I still think the effort is worth it. The changes to my body have been gradual, but I can tell that I am in better shape than when I started these forced marches. I'm surprised that so many people run because walking provides most of the same benefits with a lot less wear and tear on the knees.

I'm still not sleeping as well as I was last month. There must be a reason. Is the temperature too warm? Has our mattress become too soft? Maybe I need the glow from the security light coming through the bedroom window? I wonder a lot about any inconsistency in life. Why is the stock market so volatile? Why aren't cars more reliable? Why does the Internet go down for no reason at all?

Actually the Internet was down when I woke up to drink some water last night. I only noticed because I saw a message on the thermostat on my way to the refrigerator. I reset the router and brought everything back online before I returned to bed. This is probably why I had trouble getting back to sleep. I knew that if I ignored the problem until morning I would just lie in bed thinking about it. It's better for me to take care of these things immediately.

Maybe I'll sleep well tonight. I've had lots of activity today. I can't say that I accomplished much, but I'm certainly tired.

Pogo is today's Dalmatian of the Day
Watch of the Day

Sunday, July 28, 2019

Day 3503

The Internet is working again. I wasn't imagining things. There really was a problem. It turns out that the last time the fiber optic cable was attached to the box on my house, they did a sloppy job and the end of the glass fiber was a little dirty. There was also a splice in the cable that made the situation worse. Evidently, there are always small errors in the data coming through the fiber, but the second box on the wall inside the house is designed to compensate for the errors. If the end of the cable isn't perfectly clean, it can cause reflections in the light coming through the cable and confuse the box that is trying to correct the data errors. This is why my system had to be constantly reset. The technician told me that the cable was too short to cut the end off and make a better connection, so he installed a completely new cable out to the street.

This is the third time AT&T has had to do this. Like all the other installations, today's new above ground cable is only temporary. Another crew will come out next week and bury the cable. You'd think they'd just bury the cable the technician installed today, but typically they just throw this cable away and bury an all new cable instead which also needs a special technician to hook it up. "Is this why my bill is so high," I asked the technician? He just laughed. These fiber optic technicians are the first to admit that the crews who bury the cables underground usually screw up all their work. "Why don't the guys who bury the cable come out with you, so you can do everything at the same time," I asked. "That would make too much sense," the technician told me. AT&T hires third party contractors to bury the cables because they want to do this process as cheaply as they can. The people who dig the holes know nothing about fiber optics and how fragile the cables are. Most of the time they are putting in sprinkler systems. I don't think they are saving any money at all. This is the third time I've had to have the fiber optic line installed and they still can't get it right. Everything is working now though. Janet probably picked a good week to be away.

I still had time to go to the gym after the technician completed his work. I basically spent the rest of the day exercising and walking and might have set a new Fitbit record. 22,000 steps today. Needless to say, it was very hot outside. One of the many indicators on my new watch is a daily UV Index. Along with the air quality reading, this basically tells me whether I should just stay inside. The Ultraviolet Index is usually very high toward the middle of the day when the sky is clear. I guess I should be wearing sunblock even when I'm walking. No wonder my skin is starting to look like a lizard.

I got some pictures of Jenga and Pongo in their new homes this afternoon. They looked happy. It was amazing how relaxed they both seemed. You could tell that they had settled in to their new surroundings very quickly. Dogs know when they have found a home. I predict that they'll be sleeping on the bed in a matter of days.

The carpenter told me he needed to come back to the house and look at the greenhouse again before he could give me a firm estimate. The tree guy forgot where I live. The roofer told me that he would bring me some of the silicon product "soon." I don't know whether this means tomorrow or next month. The fact that I'm still communicating with these people is progress though. Eventually everything will get done.

I have no idea what will get done tomorrow. It's hard to get motivated in this heat.

Patch is today's Dalmatian of the Day
Watch of the Day

Friday, July 26, 2019

Day 3501

Maybe I'm getting too much sleep. I woke up early and couldn't get back to sleep. Since I wasn't tired, I took this as a sign that I should walk early. Not that it made any difference but it was surprisingly cool outside. The air quality was terrible though. My new watch told me so.

I had thought the water level at the lake was so low because of the Summer heat. I guess I was wrong. I saw something on the news today that said a piece of the dam that regulated water level had broken. The dam had sprung a leak. This wasn't a piece of high-tech equipment that broke. It was just a big piece of wood. That doesn't seem hard to replace. Maybe I'll see the water level rising again soon.

I didn't see much on my walk today. I took a better camera with me to photograph Egrets but they were too far away. Yesterday they were close to shore. Birds are unpredictable. Today the only thing I could find to photograph was a small lizard.

Instead of going out for breakfast this morning I stayed home and finished off the fresh fruit. I should have gone out. I think the breakfast restaurant tradition started in the first place because four smoothies in a row was all I could handle. While I was eating I tried to figure out some of the new functions of my watch. In addition to providing air quality warnings and electrocardiograms, it also did a lot of other cool stuff. Maybe it wasn't such a bad purchase after all.

I noticed that some new viewing dates have opened up at McDonald Observatory, so I started investigating a trip out there in more detail. Planning a trip was more complicated than I anticipated. Special viewing nights at the big telescopes are limited to eight people and even thought viewing dates for the Fall were just announced a few days ago, they were already filling up fast. Since astronomy trips are fairly worthless unless you have clear skies, I tried to see if there were special long range weather forecasts for astronomers. Surprise. Actually there are. I looked at several potential observing dates in September at the 82" telescope and there was a high probability of thunderstorms. Not good. It looked like there was going to be a clear day in August when there was an opportunity to visit the smaller 36" telescope, but there was only one opening left. I think Janet wants to go on this trip, so that wasn't good.

Were all these forecasts event even remotely realistic? Usually the weather forecasts for tomorrow are wrong in Dallas. How can you accurately predict the weather for September? It's a mystery to me. Every day in September had a specific prediction though. Forecasts for August were even more specific. Can I trust these forecasts? I'd hate to drive all the way out to Alpine, Texas and have it rain on my viewing night.

Planing the trip was so complicated that I decided to think about it for a while. Do I drive or take Amtrak? Oddly, you can take the train to this small Texas town. Which telescope is the best? There are three to choose from: the 102", the 82", and the 36". At first glance you'd think that the biggest one would be the best, but that isn't always the case. Viewing nights for the 102" inch telescope are only offered when there is a full moon. The smaller 36" telescope is available on a few select nights where there are dark skies. Also, tickets are not refundable if it rains at the last minute. You just go listen to an astronomer talk instead of looking through the telescope. It's all kind of a crap shoot. You just have to pick a day and hope you get lucky.

So far, I haven't been very lucky with my U-Verse service. The fiber optic line still goes down periodically throughout the day. A technician is coming over on Sunday, but I bet he isn't going to have the patience to diagnose an intermittent problem like this. I bet he just replaces all the equipment instead.

Smokey is today's Dalmatian of the Day
Watch of the Day

Thursday, July 25, 2019

Day 3500

The Internet keeps going out. It's on for a while and then it's off for a while. After spending an hour on the phone with tech support last night, the best they could come up with was "turn it off and then turn it on again." I had a hard time explaining to then that resetting the router and fiber optic box might restore things for a little while but it wasn't really fixing anything. I'm pretty sure I know what the problem is. A couple of days ago the U-Verse guys were installing new service for one of my neighbors. I'm pretty sure that when they attached the neighbor's fiber optic cable to the junction box at the end of the street they screwed up my cable. Hard to explain this to a guy halfway around the world who is just trying to run a diagnostic program. Intermittent connections caused by loose wires can be very difficult to diagnose remotely.

I replaced my Apple Watch with a new model today. I'll be the first to admit that this was a ridiculous way to use my gift card from the electric company since it basically only covered the sales tax. What can I say. I was bored and I hadn't bought anything form the Apple Store in a long time. Did I need a new watch? The old Apple Watch worked fine. You couldn't update the system anymore and it didn't do fancy things like create electrocardiograms, but it did everything I needed. I doubt that I'll even activate the built in phone on the new watch. My phone bill is high enough as it is.

It took me a while to figure out how to pair the watch with my phone. I'd done this before but it seemed easier last time. I finally learned after a few Google searches that it is best to pair a new watch in a dark room. Who knew? There was certainly no mention of a dark room on the minuscule piece of paper that served as instructions. I finally got the watch paired and it works fine. It's basically just like my old watch.

I don't know if I have the patience to call AT&T tech support again tonight. They're going to need to send a technician out to the house but I know I'll have to do all the same stupid diagnostic tests I did last night before they'll schedule a visit. I hope they don't have to install a new router because then I'll have to reprogram every single WiFi device in the house. Been there, done that.

My walks are starting to get boring. I'm getting tired of counting Egrets and memorizing silly objects I see along the way. I am starting to feel like I'm in better shape, but walking takes up a lot of time. So far, this isn't really a problem because I have more time than I know what to do with. I just need to find a better way to waste my time. Before you suggest taking a class, binge watching movies on Netflix, traveling, or volunteering, I've already considered those things. I'm looking for something else.

There wasn't much trash in the bin when I took it out to the curb tonight. Janet must generate more trash than I do. I don't think I'll go out for breakfast tomorrow. I bought too much fruit this week. Actually, I bought exactly the same amount that I bought last week but forgot that Janet wasn't here to eat hers. I am such a creature of habit. I guess I'll make one more smoothie before the fruit goes bad.

Puppies are today's Dalmatians of the Day
Watch of the Day

Wednesday, July 24, 2019

Day 3499

It's weird to go this long without talking to anyone. I don't spend a huge amount of time talking with Janet but I rarely talk to anyone else. Usually there isn't a need. After I finish the blog each evening there is nothing more to say. I guess I must have talked to the dogs in the past when Janet was traveling. The house is strangely silent now.

It is particularly quiet right now because U-Verse is down again. Usually this is our most expensive utility bill but the service is not particularly reliable. I'd switch to another provider, but Spectrum is even worse. The worst thing about U-Verse is that when you do have a problem you have to talk with an offshore customer service representative who can barely speak English. It's very frustrating to talk with someone on the other side of the world when you know there's probably just a problem with the line a few blocks away. I try to avoid calling these people because the problem sometimes fixes itself in a couple of hours. I always have an alternate way to get on the Internet. AT&T disappoints me frequently but my trusty little T-Mobile WiFi hotspot hasn't failed me yet.

The water level in the lake has been slowly dropping all month. It's been very dry. Today I noticed that one of the shallow bays had completely dried up. Like the age spot on my arm, this also seemed to happen overnight. I haven't seen the water level this low in many years. I guess we need some rain.  The odd thing was that it wasn't particularly hot today. On the news they even said we were having a cold wave. It's strange to think of 80 degree temperatures as a cold wave, but this is Texas.

I was happy to see the cooler temperatures. I knew they wouldn't last long so I made a point to mow the grass this afternoon. There is still a big dead spot where the huge pile of brush used to be but maybe it will fill in if we ever get some rain. This is the perfect time to make repairs to the roof, but I haven't received any of the silicon coating the roofer promised yet. Probably there will be a can of the stuff on my doorstep on the day it rains.

It's hard to find anything to photograph in the middle of July. The meadows in the park are becoming brown and dry. Most of the wildflowers are gone now except for the Firewheel plants and a few Morning Glories. I did find a Buttonbush that had seen better days. The spherical flowers would have been much more impressive if I'd found them a month ago.

I hate how clumsy I've become. I cut my finger with a kitchen knife while I was slicing a watermelon this afternoon. I rarely even eat watermelon but I had to go slicing one today. I guess I learned my lesson. This wasn't a bad cut but it feels like a paper cut right on the tip of my index finger. Irritating. I'm feeling this thing every time I type.

Every year I get this small gift card from the electric company. It's some kind of rebate for being a good customer. I wish they would just lower my bill a little instead. I almost always buy stuff online now, so I never know what to do with this card. To make matters worse, the card always expires a few months after the electric company sends it out. It's about to expire now so I need to go out and buy something I don't need before it becomes useless like it did last year. Maybe I'll do this tomorrow. Hey, I already mowed the grass. I need something to do.

Molly is today's Dalmatian of the Day
Watch of the Day

Tuesday, May 21, 2019

Day 3435

I was pleased to see the guys who arrived this morning to bury the new fiber optic cable that AT&T installed last week. I wasn't so pleased when one of the guys digging the trench broke the new cable and I was back to square one again. If there is a lesson to be learned from this, I guess it would be to never let anyone with a shovel get anywhere near a fiber optic cable. Murphy's Law always prevails. Needless to say, the crew with the shovels had no idea how to fix the cable. I had to make an appointment with a fiber optic technician to come out and install the cable all over again.

Amazingly, the technician actually did come out today. I was impressed. The guy told me that even though it was company policy to bury these cables so that they would remain undisturbed, quite a few got damaged anyway. If they would just dig the trench a little deeper I don't think they'd have this problem. Most of these cables that run from the distribution box to the house are only a few inches underground.

It took quite a while to get me back online again but hopefully there won't be any more problems for a while. My neighbor has finished messing around with her fence and I'm certainly not going to be doing any digging. I asked the technician when 5G was coming to Dallas and he told me that it was already here. The super high speed service hasn't arrived in our neighborhood yet, but I'm sure it will.  I'll be getting messages from Apple urging me to upgrade my phone and messages from AT&T urging me to upgrade my network. Personally, I don't think I need a faster connection. Who really needs to download a movie in two seconds anyway? What I need is a connection that doesn't go down every time we have a heavy rain.

I still haven't heard from NASA. I haven't heard from a roofer who still owes me a bid and one of the auction houses I've been dealing with either. Sometimes I worry that important messages are being quarantined or deleted by the industrial strength spam filter on my web server. You never know what winds up in the spam folder. I seldom look at these messages because they don't even come to my computer. I can log into the server and inspect the quarantine folder if I want, but it's like looking for a needle in a haystack. There are thousands of spam messages. It's easier to pretend that these messages don't exist.

I'm tempted to stop people I see walking dogs so I can pet them. I haven't done this because I remember when people would stop me when I was walking Dot and Dash. I always tried to give the dogs long enjoyable walks even when I was busy working. Not surprisingly, they always had a way of making me late. It's hard to let your dog smell every tree when you're on a schedule and you definitely don't want to stop and chat when you've got a conference call in thirty minutes. I can tell that a lot of the younger people walking dogs are on a schedule. You can see it in their eyes. I'll sometimes talk to older retired people I know in the neighborhood. I leave the younger working people alone. They've got enough on their plate already.

Janet and I were talking about working the other day. We miss working in a lot of ways. We both enjoyed our jobs but don't want to deal with rush hour traffic anymore or trying to please a much younger boss who knows far less than we do. I'd love to find someone who will give me challenging things to do, pay me well, and then just leave me alone. No meetings and no big collaborative group efforts. Lots of luck with that. Hard to believe now that I actually had this type of arrangement for many, many years. I guess I was lucky.

Casey is today's Dalmatian of the Day
Watch of the Day

Monday, October 15, 2018

Day 3217

This was one of those day when you couldn't help but wonder what was going to go wrong next. The relentless rain has caused the roof to start leaking again. Dash was restless because he wasn't able to take his walks. We had lots of pooping in the house today. During breakfast, the Internet, phones, and TV all went out. Later in the day I discovered that lightning had struck a major AT&T facility and started a fire. Most of Dallas and Fort Worth is still without service. If that wasn't enough, the temperature was in the low forties all day. This was the coldest and wettest October 15th on record.

There isn't much you can do when it's raining cats and dogs and your Internet and TV are out. I was finally able to connect the TV to an antenna so I could receive a few over-the-air stations and I can still connect to the Internet over 4G using my phone. U-verse and WiFi are gone though. Who knows when service will be restored.

I felt sorry for Dash today. Every time he went outside to pee, he got soaked. I kept a towel by the door so I could dry him off when he came back inside. I'm glad he still pees outside. When we were dealing with Dot's incontinence, it seemed like the pee often made a bigger mess than the poop. I could tell that Dash really missed his walks today. Even though he has to wear a knee brace for a partial cruciate tear and rubber boots to keep his paws from bleeding, the walks are still special. This is probably his one opportunity during the day to sniff things and feel like a normal dog again.

Every time I hook the TV up to an external antenna, I wonder who watches these over-the-air stations. It's definitely a weird selection. We can receive ABC and CBS, but NBC is too far away, since the transmitter is located in Fort Worth. The signal from PBS is too weak to receive and I don't know where the rest of the channels originate from. There seem to be a lot of Asian channels, including one Vietnamese channel. QVC has an over the air channel and so do several televangelists. No wonder people still pay for cable. Watching over the air television is like visiting the Twilight Zone.

I'd like to think that things will improve tomorrow, but I'm not counting on it. According to the weather forecast there won't be a break in the rain for at least 48 hours. They say it might stop raining for a little while on Wednesday, but then it will resume again for the rest of the week. I just hope we don't lose power. I was bored today, but at least it was nice and warm inside. I don't even want to think about spending the week without power. It's very cold outside.

When the mail came today, it was so soggy that I couldn't even open the letters. I set everything on baking trays so it could dry. Five hours later, most of the mail was still soggy. I haven't even been able to call AT&T about our U-verse service because their customer service lines are down as well. Hopefully, something will improve tomorrow. Dash keeps looking at me like he expects me to stop the rain. I keep trying to explain to him that I don't have any superpowers.

Lucky is today's Dalmatian of the Day
Watch of the Day